Privacy Policy

1. Introduction

Butternut Bags (“we,” “our,” “us”) is committed to protecting your privacy and ensuring compliance with the Protection of Personal Information Act (POPIA) No. 4 of 2013. For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. This policy explains how we collect, use, store, and disclose your personal information when you interact with our website, social media platforms, and services. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

2. Collection of Personal Information

We collect personal information in the following ways:

  • When you place an order (name, email, phone number, delivery address, payment details)
  • When you contact us for customer support
  • When you sign up for newsletters or promotions
  • Through cookies and website analytics

3. Use of Personal Information

Your personal information is used for:

  • Processing, fulfilling and delivering orders
  • Customer service and support
  • Improving website functionality and user experience
  • Legal compliance and fraud prevention

4. Data Protection

We will not sell, rent, or share your information with third parties except as required by law.

5. Your Rights Under POPIA As per Sections 5 & 18 of POPIA, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of incorrect data
  • Refuse consent for marketing communications. Should we wish to use any feedback of yours for marketing purposes, we will ask for your permission for your feedback and first name to be used. You have the right to refuse the use of your name and/or feedback.

6. Contact Information

For privacy enquiries, please contact us at sabutternutbags@gmail.com